Nonetheless, the simplest way to make a return is to use your account on eBay. (Valid reason for a return, and I thought it worked when I sent it out). Hi Lyn, I am sorry you feel this way. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. The item I purchased was hard to find and, against my better judgment, I bought froma seller who has thousands and thousands of sales each year. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Send the funds using the buyer's preferred method. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. Once the Seller receives and accepts the returned item, Escrow.com will refund the Buyer minus the Escrow.com fee. What happens if the item is damaged while it's being returned? 04:41 AM After following these steps, eBay will stop automatically approving your buyer's returns. 13 min article; Return postage for buyers. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Refunds go back to your original payment method and are typically available within 3-5 business days. We are ready if that happens, but in the meantime we continue to sell on the platform that makes us the most of our income. Exciting News! Is Getting a Refund for a USPS Late Delivery Possible? To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. I want to share an experiance that cost me lower seller ratings score. eBay sellers can include a restocking fee of up to 20% for returned items. Yes, it's that simple! And keep calling back if needed! Receive a full refund, partial refund, or replacement item. Well be able to help you quickly by chatting with you online or through a quick phone call. We used the other account for our own private purchases. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? Get it as soon as Sat, Oct 15. Fear of what could happen could be keeping you from making the income you deserve to make. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. But, like I said, all I got was a form letter. You can also check the progress of your return request at any time. If so I would have called back to get a new representative on the line to straighten it out. All sellers need a filter to keep the "stories" out. You've been a member since 2010 and you've logged dozens of transactions. Heres how: Locate the order in Seller Hub opens in new window or tab or My eBay Sold opens in new window or tab. eBay Canadas Zero Insertion Fee listing promotion extended. Birth certificates show that you were born. You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. You'll also receive a date by which you should ship the item back. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Recently I put up some items I wished to get rid of where the buyer would have to make . when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. Once you request a return, the seller should get back to you within 3 business days. Important Confirm your return address on the label. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. Do You Charge Return Shipping on Damaged Items? Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. eBay Money Back Guarantee covers most transactions on eBay. And I cant recall a time that we have lost money on an item and a case. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. All you need is an email address. Scroll down to Return Preferences and click the Edit link on the right. I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. The following day i found out that the buyer didn't like my suggestion and opened a case for refund. Honestly, this has left such a bad taste. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? Enter reasons for returning the order. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Select your reason for closing the return from the dropdown, and add details if you want to. 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. See our Partial refund guidelines for more details. Many eBay sellers accept returns if you've changed your mind. To request a return, select the item you want to send back from your recent purchases above, or use the button below. Just initiate it as such, and the seller can either approve or deny it. That shakes them out of the tree. Select Mark as sent. Thanks for the good suggestion. I worked retail for 35 years. It could not hurt you. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Ive had this happen and the ebay help boards are full of examples of this. Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. Saiba mais sobre proteo ao vendedor. Good luck. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. Its important to request the refund within a timely manner. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. This is completely eBay legal, and fair to the seller, as far as eBay sees it. Enter the tracking number. So sorry to hear that Donna! When you use an eBay label, tracking is automatically included. Jen in Indiana. If the buyer is returning an item because its damaged, faulty, or didnt match your listing description, the eBay Money Back Guarantee allows them to return it for free. Does eBay intimidate you? Here are some of the most common ways eBay sellers are scammed. Voc pode pedir nossa interveno para resolver a questo. You can still close it if things are resolved. Choose the label you want to send to your buyer. Returns and GSP. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. 4 min article. How do I initiate a claim? Who pays for return shipping cost on items damaged during shipping? For more information, see our Condition of returned items policy. Here's how to send your own label from the View return details section: Select Upload a shipping label and then the upload image icon. Isso se aplica quando a perda de valor se deve manipulao desnecessria das mercadorias no momento de verificar a condio, as propriedades ou o modo de operao. We are only stating what happened to us- sorry if that is unbelievable. Free shipping for many products! Ebay says "no refunds" does not apply unless the item is damaged by the carrier. When I received the item back it was in all sorts of rough shape. Use the phone over e-mailing when you want a response), and told them the situation. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . So CALL eBay when something like this happens. It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on itwe'll help you make the most of the situation. FedEx vs UPS: Which is Better To Use For Shipping, How to File a Shipping Insurance Claim if Your Package is Damaged, 3 Ways to Save Money on Shipping eBay Items. You can choose whether to accept returns if a buyer changes their mind about a purchase. Choose a reason for the refund. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. Who is responsible for return shipping costs? (Maybe that's what they're hoping for.). Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. Individual policies will vary from shop to shop. However, we're here to help. The neg's relateprimarily to the receipt of the wrong item or a defective item. Select your reason for the return and enter a comment about why you're returning it. The seller keep the sale price but their funds may be on hold for a week. When youre responsible for return shipping, you can choose from a number of options in the return request form. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. The following items arent eligible for refund: Its prohibited to seek multiple solutions for the same issue and request your cash back more than once, The issue must be reported within the acceptable time frame, You have 30 calendar days from the estimated delivery date to inform the seller about the incident and discuss refund options, Pick the courier with which you are experiencing the issue, Provide more details about your package and shipment. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. Heres What You Should Do. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. You do not have permission to remove this product association. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. And the fact that people like myself willnever make another purchaseis of little consequence to them. I'm not confident that I will receive the refundif I don't send with tracking. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. Select the shipping carrier from the dropdown list. Select your carrier and enter the tracking number. So the buyer gets 6.50 from eBay. Check out the damage on the box: And there was damage on almost every side of the charger. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. What happens to seller when eBay refunds? I received it with stains and pulls in the fabric. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Sit back and relax while we do the work. When Customer Support decides a case in your favor, well send your refund to the PayPal email address you used to purchase the item. There's no "truth meter" for sellers to determine for certain whethera buyer is telling the truth, and you're right that bigger volume sellers don't want to have to make a decision in each case based on judging the transaction and the buyer's demeanor asa whole. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. Our vast knowledge base also provides excellent advice for dealing with: Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. We hope that we didnt portray eBay as being perfect all the time for every transaction. The seller has 3 business days to get back to you. If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. What happens if the item is lost while it's being returned? I took pictures and opened a case. Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. You won't be able to re-open the request once it's closed. How you request the return depends on how you bought them. Otherwise not as described on arrival. Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. Learn more about our Condition of returns policy. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Read our most popular questions and answers on how to handle return shipping for items you've sold. Find It In Seconds! Hopefully he will be able to. Heres how you can let the buyer know about the label from the View return details section: Offer to send funds for the return shipping cost. But for this specific one, they were quick to remedy the problem. Adding tracking details to your return helps protect against delays or issues in the refund process. Thanks. The seller simply cancels the sale and a refund is sent back to the buyer. If its a fragile item, use a double box with 2 of padding or fill in the first box and 3 of padding or fill between the two boxes. When the buyer is returning the item to you, the cost of the label will be charged to your account once its scanned by the carrier. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. Then to top it all off she left negative feedback calling me a liar. This is a tough one, and I feel for you! Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . Subscribe to DoNotPay and some great tips for reporting other issues to couriers and requesting refunds the easy way. Why should a buyer be out anything because they got something broken? eBay has a specific money-back guarantee that applies to wrong and damaged items. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. I agree. Send you a message The seller may ask you for some more details about your return request. For more detail, read our blog on fixing scratched lenses. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. The seller will also pay for return shipping. eBay Money Back Guarantee covers most transactions on eBay. I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. We have helped over 300,000 people with their problems. The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. Take action within 30 days. I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. No message before opening a claim. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. . I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. From the dropdown menu, select Send refund. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. You can also start a return request from your Purchases in My eBay. Defective. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. I hope to here from EBAY and or the Community to help me make the right decisions. Hopefully this isn't a seller in China. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. But I trust my judgment and I'm hardly ever wrong. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. eBay Selling! How many times do you call eBay if there is a problem? Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. Return an item for a refund. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. Why should a buyer be out anything because they got something broken? Talking ro Ebay also mentioned that the item could be damaged on the return and that damage could be due to neglect in some way by this very poor communication of a buyer. Thank you Jen. If they agree, youneed to send funds to cover the cost. 2 min . Well I have changed my listing to reflect that I will split the cost of the returned damaged item. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. Thats not even the best part! The good news isyou dont need to explore all this yourself! If the buyer paid, theyll need to contact the carrier instead. ( 2 ) Core Charge $360.00. I just wish more sellers would beflexible depending on the circumstances. The returns process. Dunno about that. Amazon Package Sent to the Wrong Address? With the Global Shipping Programme, you simply send your item to our UK shipping centre, and once it reaches us, your . We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). When using your own carrier, make sure to upload the label and tracking details to the buyers return request. Scrap Catalytic Converter Typical market prices for a Ford F-150 scrap catalytic converter range from $250 to $800 . 2 2 Sponsored by PureCare Knee Protector If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. We'll automatically close a return request if there's been no activity. If a seller cancels an order on eBay after receiving payment but before shipping, who pays for the return shipping? It depends on the reason for the return. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. You can unsubscribe anytime. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. I would love to hear from others that have been on both sides of a case such as mine. I wasnt even expecting them to put the money back in my account right then. As others have said, why have the customer pay (dearly) to return a useless item? Accept your return request and offer a full refund Youll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. If the seller receives payment but has not shipped the item, then there is no return shipping cost. 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If you've changed your mind about an item you bought or there's something wrong with it, you can request a return.

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