on If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 15h24. Apple may provide or recommend responses as a possible solution based on the information It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. 19h32. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 15h31. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. 23-04-2021 So hardly time for a timeout to have occurred. As soon as I removed that link all was well again. Re: Emails from btinternet.com addresses not received. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. 9h25 26-08-2021 I anybody else having this problem. Email: timforrester@btinternet.com. Go back to . 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. There'll likely be four of these, two from BT servers and two from Plusnet servers. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Delays in Emails being delivered can arise from a multitude of reasons. Your post does not go to BT. This amount includes applicable customs duties, taxes, brokerage and other fees. Tried on various devices with same result. None of the posts I have seen are the same as my problem however. 23-04-2021 Comic should be in the grade given in the listing title. any proposed solutions on the community forums. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. 14-07-2019 The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. One further piece of information. Thanks for the suggestion. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. My email is not sending from my iMac (iCloud). Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com What does this mean? I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. 19-12-2022 So it seems to be something between Android and BT Mail. If yes, we recommend that you check if the issue persists while on safe mode. Last Thursday, I stopped receiving email from my @btinternet.com account. 11h33 So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. By 1) Set up an email address with a free service. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Thank you, JW. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. 19h37 Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter For those that aren't arriving, things obviously get a little more involved. 13-07-2019 mingoslkd, call View cart for details. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Just one other thing that might be relevant. 14h00, on I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. We always endeavour to grade correctly and. It seems that my account SMTP setup was changed (without my input). Surely other services would similarly suffer. 23-04-2021 Examination of the message heads of the delayed emails might be informative. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. This will work as long as your old email account is still active. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. What can be done to fix this problem please? What does this mean? Has anyone experienced this problem. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Page 1 of 2 1 2 Last I also feel slightly better I am not alone. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. We repeated the test and the same thing happened. I exited and restarted Mail and was then able to send emails again. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Not receiving @btinternet email. 6h21. 10-07-2019 We have received reports that emails to btinternet.comemail addresses are being blocked. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. This started suddenly about 5 or 6 weeks ago. 6h00. Can send emails fine from any other account. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Go back to: Email help. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). It is they that should investigate why other email providers don't have this problem. Go through and update your details for each one with your new email address. Neither of these has solved my problem. You may have to register before you can post: click the register link above to proceed. I am using the Outlook app on a Samsung phone. only. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. 19-12-2022 I consistently receive this warning: whenever I try. Thanks for your reply, Townman and thanks to Anne too. I know it exists because I can pick it up on ios and via BT Webmail. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. 10-07-2019 All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. No disrespect intended as your advice is probably based on years of experience of BTs service! I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. 23-04-2021 Townman, Gandalf, anneoconnor. Delays in Emails being delivered can arise from a multitude of reasons. I have cleared cache and data. on Ive also tried not using advanced settings at all with exactly the same results as described above. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". ask a new question. What does this mean? Doing so can save hundreds of pounds. 23-04-2021 I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". 25-08-2021 Just goes straight to outbox, then tries to send . Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. 10h38 Can I move my BT Email address to another account? I consistently receive this warning:whenever I try. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? on BT Email - best practices for postmasters and senders of email | BT Help, on 13h37, on on After some trial and error I found that btinternet was objecting to my "signature" containing a link. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. 09-07-2019 I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 19h39. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake 5) Set up an auto-responder message on your old email address. I have deleted the app and reinstalled it. If everything works fine in webmail, you may need to check your program settings. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. 16:52 EST 04 Mar 2023 They must realise that they have a dreadful name. You can send and receive messages, but not actively manage the account. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. The problem is also affected by the addressee. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. 14h56, on Many have had the same address since they first went online many years ago. This amount is subject to change until you make payment. Last week I phones an advisor with a somewhat similar response. - last edited on Sorry but how do I PM you, and what details do you need? I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. This is going to need looking at by their email support team. By posting your comment you agree to the house rules, The comments below have not been moderated, By The accounts work on BT Webmail, both to receive and send. 16:52 EST 04 Mar 2023. Apple disclaims any and all liability for the acts, That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. I then asked them to login to BT webmail and send me another email and that one came through straight away. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. To start the conversation again, simply Hopefully, we can get this resolved quickly. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Switching email address if you have never done so before can feel like a daunting task. I spoke too soon. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. 26-08-2021 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 14-07-2019 You can usually find the option to redirect in the inbox settings of your old email account. for DISH Protect Silver unless you call to cancel. . I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. That sounds like something has been stuck in a queue somewhere. We do not write articles to promote products. 8h29. 'I have always used the same email address,' says Dave, 79, from Cambridge. 19-12-2022 15h22, on Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. The worrying thing is I don't know how many other emails I'm not receiving. If you click on them we may earn a small commission. Our Gmail accounts work on all our devices. I have a group of 14 people set up under Outlook 365. You can send and receive messages, but not actively manage the account. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. 23-04-2021 This is exactly the same as my issue - with the 993 / 465 too. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Some links in this article may be affiliate links. by After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. 26-08-2021 Thanks for the examples that have been provided so far. Thanks for the super fast analysis and reply. Any suggestions please, User profile for user: It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. I've got a "failed delivery message". It's very annoying and slightly weird. 26-08-2021 A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. If you're having problems, try logging in to webmail. BT L1 agent wasn't able to resolve and it has been passed to their email support team. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Sky allows former customers to keep their email account free of charge and indefinitely. PaddyB. For additional information, see the Global Shipping Program. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Might that apply in your case too? If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. - We do not send parcels to PO BOX addresses. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. After 6 mos., if selected you will be billed $10.99/mo. Problems with email. (The fix did not work until I had quit Mail and relaunched it. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Thank you anyway. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Here are some answers to help you. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 14h08. You should however check that your email clients are using the correct settings as per this link. - last edited on That is because he has a Virgin Media email address, which would be deleted if he switched away. None of the posts I have seen are the same as my problem however. I have exactly the same problem and would love to get a solution. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. A forum where Apple customers help each other with their products. omissions and conduct of any third parties in connection with or related to your use of the site. The whole ISP domain is blocked. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. BT Email - best practices for postmasters and senders of email. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Today all of our emails addresses would receive, but not send. Refunds. What do I have to change to make my emails send? Also one of the two that I received recently was sent in December. I installed the outlook App on my iPad and it works perfectly I'm afraid. But again got error messages which I now cant remember. Log in issues. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I have a group of 14 people set up under Outlook 365. If that doesn't fix the problem, see the next section. 3) Import all of your contacts from your old account to your new one. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. This was a pain, but I went along with it or else I couldnt use email. on BT need to deal with this at a high level, NOT an individual user's account. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Have you had the chance to try the steps in the article below? 6) Make a list of all of the accounts and logins that are linked to your old email address. , updated Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. I've got a "failed delivery message". I can send & receive the bt emails using the Samsung mail app. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . 26-08-2021 To start viewing messages, select the forum that you want to visit from the selection below. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. We appreciate you reaching out to us about Mail. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. A warm welcome to the forums. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Don't forget online banking, streaming services and social media accounts. Today all of our emails addresses would receive, but not send. on Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. All postings and use of the content on this site are subject to the. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. 15h27, on 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Policies vary between broadband providers. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. Using webmail? on on These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. on Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. It's reassuring not to be alone. Send yourself a test email. By coincidence(? Something went wrong. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. So, I did checked around it seems that smtp is not working. 2 days ago I suddenly stopped being able to send emails and get the message below. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. 11h05. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Announcements, Guides & Community Updates. I've got a "failed delivery message". That helps us fund This Is Money, and keep it free to use. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. It might be worth changing your SMTP port to see if that helps. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Those who wish to hold on to their email account just have to log in from time to time to keep it active. 16h05. This has made me want to look a bit further and so I found the Community. Then power on the phone and iPad and tell me if it still has the problem. The problem usually resolves its self in a day or two. Unfortunately, it did not work. Does anybody have any idea how I can resolve this, other than changing ISP. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. @stevebrass Thanks, but same result as before. 20h33 Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. It takes a while to get a reply from the Postmaster but they will respond. What can we help with? If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Why cant my email address have BT.com in the display name? Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact.

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