The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. Seamless Roof has bubbles. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. ********* in **** had the coach for six weeks only to decide in the end not to do the job. I will say again this coach cost us 100's of thousands of dollars. BBB Business Profiles are subject to change at any time. I bought a brand new Thor Hurricane 35M. For more information, visit. 2 tables that convert into beds. Stock photos may not represent actual unit in stock. . We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. She is also equipped with . Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. CD Player. Thor Motor Coach does not have control over the ************ centers. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. Terms may vary. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Posts: 2,166 THOR #11781. Rates and amount financed are determined by credit history. We are also providing the **** commercial vehicle center web address. ****************** and his family appreciates your prompt and accurate response on this BBB complaint and getting this vehicle issue resolved in a quick and timely manner, no matter who will be performing the repairs. I have a full side slide on my 2016 Thor Ace 30.2. I got a jump and the car battery is working fine now, but the house batteries are still dead. We have contacted the customer to investigate the root cause of the concern. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. Thurmont, MD. Thanks for the replies. All standard features and specifications are subject to change. Add distilled water only. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. New to RVing? Across from the bed there is even a place for an optional 32" LED TV. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. ****************** was thankful that someone from Thor Motor Coach reached out. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. At this time Im satisfied that they Thor Motor Coach has reached out. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. If you wish to set up a factory service appointment to discount you the $2000, please call ************. This Class C is located in Mesa, Arizona and is in good condition. The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. After all the warranty work, we had to winterize the coach for the 2019 season. See dealer for details. Rear Bath. ****************** HAS DONE EVERYTHING IN HIS POWER TO GET ANSWERS AND DONE EXACTLY WHAT **** AT **** HAS ADVISED HIM TO DO AND NOW FINGER POINTING AGAIN! Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. Thanks for the replies. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. Radio. This has all been dragging on for far too long. Attached 75 watt solar panel. Manufacturer-provided pictures, specifications and features may be used as needed. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Your luxury Mercedes Sprinter motorhomes. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****. Call 248-662-9910 or fill out the contact form to learn more. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. Submitting a response indicates a willingness to work with customers to make things right. I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. MSRP Price: $157,576. He moved to a new position. My front radio has two fuses. **** has not acted in good faith, as the documentation will show. Just for good measure, recheck those easy to access fuses in the panel in the coach. stands for - Class A, Class C Evolution. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? Message. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? 2017 Thor Challenger XE Rear and side cameras and radio not working. Onan onboard generator. The owner listed is **************************. All payments are with approved credit through dealer lending source. Again, the deal fell through . Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. ******* also says we would NOT be reimbursed for any travel expenses. And one, Don't Miss Paradise Oaks RV Resort In Florida. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . Speakers. $97,999. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. 2017 Thor Challenger XE Rear and side cameras and radio not working. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. Thanks for the suggestion. changed the RV world when it first hit the streets in 2011. Message. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Due to the coach being over 2 years out of warranty, we are going to have to take everything on a case by case scenario. International Association of Better Business Bureaus. Know someone who might be interested in this RV? Not sure where the in line fuse is located any help locating would be appreciated. bunk bed. It seems each Thor MC plant wires the radios differently. We are sorry to hear of your concerns with your 2019 *******. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. Please see us for a complete list of features and available options! 40 gallon fresh water tank. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. RV Wife. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. From the time we purchased the coach we have only driven a total of ***** miles. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We have spent more than three years trying to get these issues resolved. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Cab-Over Bunk. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. You are using an out of date browser. 15 amp. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. We had the privilege to work with Joe A. the Internet Manager. Then click on the manual name to download. The best of Class A amenities and more power than a Class B. Which we received no assistance. Built-In Skylight. Junior Member. With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. Thor is saying to just patch it. We can't thank all the employees of General RV enough for making this experience so unforgettable. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup All of this back and forth is not fair to us, the consumer. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. * This post was edited 03/23/19 02:00pm by bobndot * 2 slide outs. We have a leak in the back window of 2018 Thor Axis 24.1. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. And we are akready receivng customer no assistance. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. After getting back both radios not working. Apparently, they couldn't come to an agreement with ****. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. I left my parking lights on overnight, and it killed the car and house batteries. Mine is under our bed but doesnt have one. Another for $6,500.00 from *************** in ***********, **. We need this rv fixed asap. As the smallest motorhome option, camper vans are welcome virtually everywhere. It has generator in it but does not work. 33 complaints closed in the last 12 months. The Border Hookups Hit The Road With A New Song. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. **** had no issues resolving many of the other problems with our coach. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? Fill out this quote form and we'll get back with you as soon as possible. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! 01/03/2023. We make the transition smoother with this free Owners Guide. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! This is Thors final offer as it has been stated multiple times. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. ("goodwill offer") from what they will charge us to do the labor at their factory. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Exterior 32" TV. The issue is not closed nor has resolution been found. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. good-will offer. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? ************************* said that they would pay ******* ***** 26hrs for their labor. Due to Covid19 supply chain issues, some features and options shown may be temporarily substituted or removed. Model: Hurricane 29M. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. ********************************* became Retail Warranty Supervisor in April of 2022. Our BIGGEST Class C is HERE!! The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. Class Cs with the beloved luxuries of Mercedes-Benz. 1. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues.

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