Only when all documents are present and severe negligence can be excluded, a refund will be processed. Subscribe! There rating is probably false and it never mentioned a basic passage. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. All rights reserved. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Surely it's illegal in USA to drive with no insurance. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Cancellation Protection can be purchased only at the time of booking and is not refundable. Please note that all additional drivers must also show a valid driving licence at pick-up. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. You will have to leave a deposit for the fuel. Manage bookings effortlessly. If you are involved in an accident, the local police and the Car Rental Company must be contacted. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. 1 Previous_Golf_5959 2 mo. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. What's Wisecars' cancellation policy? Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Your contract for car rental will be between you and the Car Rental Company. What's Wisecars' cancellation policy? Some Car Rental Companies in some rental countries may also require an International Driving Permit. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. They may be needed if you wish to make a claim. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Some Car Rental Companies in some rental countries may also require an International Driving Permit. It might take your bank extra time to settle the amount. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. If not, you will need to purchase the cover at the car rental company counter. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. It said and I'll recap ,"NOTHING more to pay ". Your rental credit will expire after 2 years. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. All bookings include free cancellation up to 48 hours before the pick up time. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. We offer a price comparison of major and independent car rental suppliers around the world! By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. In peak periods this may not be achievable. Wisecars falsely advertised vehicles for rental on their website. The use of our website signifies your acceptance of these Terms of Service. Wisecars does not own any physical locations or offices. All rights reserved. Please keep in mind that inclusions may differ between car rental companies. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. He explained to me patiently and clearly. Wisecars employs limited use of cookies for your safety and does not store any personal data. All rights reserved. We at Wisecars put together a list of the most important information travelers often miss. Wisecars is not liable for services or bookings not fulfilled due to force majeure. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Honestly, never use third-party companies to rent a car. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. In peak periods this may not be achievable. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. I read other reviews from this company after this had happened and that is a common . You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Yes. Thank you guys for that excellence!!! To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. If you are late for your pick-up, you could lose your car. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. The Car Rental Company must give its consent to repairs and replacements. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Wisecars customer support is available 24/7. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Please keep in mind that any changes that you make to your booking will probably change the rental price. 185. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Reduce your carbon footprint by selecting a greener car hire option. Wisecars does not store credit card details. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Just scroll down to the bottom of this page and create a support ticket. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL I'M TRULY IMPRESSED. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. You can also find this information on the confirmation voucher. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. 2023 Trustpilot, Inc. All rights reserved. Access to and use of these images is restricted by terms and conditions of a separate license agreement. What's Wisecars' cancellation policy? In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. I had questions about requirements of car insurance. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. We also ensure all reviews are published without moderation. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. 2023 Wisecars. If you're 65 or older, you may have to pay a senior driver fee. Excess Protection covers up to USD 1000 of your excess. If not, you will need to purchase the cover at the car rental company counter. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. If you haven't started your trip yet, you can change your drop-off time by amending your booking. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Dear Allan,Thank you for sharing your customer service experience with us! Wisecars does not take responsibility for partners response times. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Trustindex ltal hitelestve. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. You will find the telephone number in the Car Rental Agreement. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. There might be differences based on offers. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. So you can bag the best deal with total flexibility to change your plans if you need to. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. It is highly recommended to call the police even for the smallest of damages. Please note, making a new booking may result in the change of the Car Rental Company. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. However, you will not be entitled to a refund if: Please check if you provided the correct email address. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". Fill in your personal information and state what you wish to cancel or amend. All related documentation must be kept if an insurance claim is submitted. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information.

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