There's more to Openreach than meets the eye. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Thank You). BT. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Accept cookies to experience the full functionality of this page. Within 10 working days, Openreach will have completed their survey. However, you may visit "Cookie Settings" to provide a controlled consent. If this happens we'll text you, call you, or send you an email to arrange another appointment. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. The BBC is not responsible for the content of external sites. Well let you know how quickly you could be up and running when you order fibre broadband. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. The live chat person wasn't at all helpful and actually closed the chat without resolution. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Then just follow our step-by-step guide to install your broadband yourself. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. In 1987 I began a career as a British Telecom Engineer. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. My dad said we needed the one downstairs which he had already disconnected. If the work is complex, Openreach will take longer to do all the external work. Russian minister laughed at for Ukraine war claims. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. My Background as a Phone Engineer in Southend. If the work is not complex, they'll carry out all the external work required. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Well send you a text with your engineers name and mobile number. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. 30-03-2021 Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. 01-04-2021 Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Installation day: What to expect Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Openreach, which controls most of the UK's. You can view these money saving ideas by clickingHERE. Working from home no service passing the buck. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. If the work is not complex, theyll carry out all the external work required. Members of the Communication Workers Union (CWU), including call centre. I'm wondering will there be engineers working on a saturday? So we have a line that works upstairs but he has broken the one we want downstairs. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Skype involved a presentation, then a capability and suitability assessment. Replying to . Orders and upgrades. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Missed appointments. Those striking are largely Openreach engineers and call centre workers. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Just click on. Work experience gained by working for Openreach is truly respected in its particular field by other firms. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Thousands of members of Communication Workers Union will take action for 24 hours. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. This is how life was back then. At conservative gathering, Trump is still the favourite. @bt_uk. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Anyone else had this? To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Monday 9th June 2014. Darlington, United Kingdom. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Amount of compensation. Register (or login) on our website and you will not see this ad. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. This could be when: We only charge for repair work on a small number of fault reports. Need to change your appointment? My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . 0 Ratings Ibz She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. An engineer visit is requested, and no fault is found. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. This is a very common mistake made worse by the press. Come home no Internet. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". You can view these money saving ideas by clicking HERE. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Call us on0800 800 150to discuss your installation. Although I would guess your fault will probably be picked up on Monday morning. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Clear a path to the main telephone socket, if you have one. Contact from abroad. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Theyll need to get in touch with you, so please give us your mobile number for us to share. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Please only call if you have a letter from the government saying you are high-risk. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Super helpful and knowledgeableman. We have a range of ways to get in touch for new and existing customers. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Technical support. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. 30-03-2021 BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. BT won't send no one out because @SkyHelpTeam are my provider. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. The ISP said it can take up to 72 hours. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. We publish our charges in our terms and conditions charges schedule. First, Openreach will send an engineer to assess how much work is needed. After a . 22h52, Hi. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. I know this because I have 26 years of experience tracing all kinds of faults. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Engineers from Openreach managed to cut our telephone line while they were working on our road. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Openreach aims to connect 20. It also insists that the line is properly fixed. It does not store any personal data. The ISP said it can take up to 72 hours. You also have the option to opt-out of these cookies. 22h. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. BT argued that you still received a partial service. 15h06. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Qube are employed directly by BT to do Internal Home Checks. Openreach is the UK's digital network business. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Starting salary is poor, but you'll reach the higher rate after 3 years. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. The cookies is used to store the user consent for the cookies in the category "Necessary". Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. We don't ask for any formal qualifications. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Please enter at least 3 characters to search. A specific time cannot be given and access must be available for the entire slot. 13h08. bt openreach working up a pole today. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. But it changed its tune when the Observer got involved. Openreach did not have anything to add to the BT statement. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. Do openreach/ BT engineers work 24/7 ? When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Your working hours Our engineers work 37.5 hours a week. The engineer first needs to turn on the cable that runs from the street cabinet to your property. The fault isnt due to fair wear and tear. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. This cookie is set by GDPR Cookie Consent plugin. The strikes will take place on 29 July and 1 August. Ask questions and share tips with other people 24 hours a day. Log into order tracker using your BT ID or order reference and postcode. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Help and support; Contact BT; Back. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. They showed their strength but on Monday they will show their generosity. "Where talent is a dwarf, self-esteem is a giant. BT Openreach What a great place to work! BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". How long is the appointment? Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Your salary 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. & Broadcast. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. on Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. What are the time slots for Openreach engineer appointments? Theyll aim to do this within 5 working days of you placing your order. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Include an address and phone number. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. 13h06, I just wanted to provide to the mods and@NeilO. You were left wondering if this was just a temporary fix. Talk about pass the buck BT! It says: Were very sorry about the problem with NJs broadband service. So, here's where it all started working as a Phone Engineer. These cookies will be stored in your browser only with your consent. on It was reported a yesterday (I think). Damage to equipment within your premises caused by lightning or power surges. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. What tips or advice would you give to others applying to BT? Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. All in a day's work | 17 comments on LinkedIn You might not need a visit, just the right advice and help to identify the problem! Job Responsibilities: Undertake poling when required Work on Not really a good service from BT. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. The difference between the engineers was night and day. Depending on the type of fault and the stage we're at in repairing it, you can do this online. I need an engineer to come to my premises to fix a broadband fault. Ex open reach engineer here, up until 5ish years ago. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. The phone stopped working, and our broadband was down for about three hours but then came. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. If a charge is likely, well let you know. Suggest you contact openreach as this is BT Retail /Consumer forum. Theres no charge for most engineer visits. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? . Some modules are disabled because cookies are declined. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. More strikes are planned in the coming weeks in the rail dispute. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. BT promised two engineer appointments but no one turned up. ", http://www.speedtest.net/my-result/3167201384. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. This cookie is set by GDPR Cookie Consent plugin. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. All depends when your manager wants you I guess. Anna Tims is away. The fault is due to theft, loss or removal of equipment. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. This depends on the apprenticeship you are applying for. BT Openreach was established in 2006 . What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. By clicking Accept All, you consent to the use of ALL the cookies. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. on I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Work programme gives an insight into life as an Openreach engineer. Faulty equipment like a telephone or router not covered by a maintenance contract. Well send you a confirmation email with your appointment date and time slot. Try their website here. 10 reasons to work for BT Openreach. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. A specific time cannot be given and access must be available for the entire slot. BT Openreach apprentice engineer Thomas (Tom) Dickenson. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. When you report a fault, we try and assess whether therell be a charge or not. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Interview. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. The installation takes around three hours and the Openreach engineer will need access to your property. It could be Sky's Openreach account number, for the details that ISPs have given them. Replying to . normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. Compiled by Patrick Collinson. Depending on the provider and package you choose, you might be able to avoid paying for line installation. When you contacted BT, it said it had not booked that engineer and did not know about the work. They will call you to confirm their arrival time and to find out about any access requirements. Civil's don't have to give the hrs travel time as you have to start at a yard. I think Openreach work 7 days a week, and on bank holidays. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Engineers from Openreach cut the telephone line while working in the street. What is a Fibre to the Premises (FTTP) Service Identifier? Hence, the addition of working experience gained from Openreach can truly be like a milestone . - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build .

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