Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Examples of alternative shipping arrangements. For more details, please see our Condition of returned items policy. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. After contacting the seller, it's up to you whether you want eBay to step in. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. 1. If you want to start your own business, the reseller business model can be a great place to start. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Tune into our last eBay for Business podcast episode of 2022! This is a win win for both of us. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Copyright 1995-2023 eBay Inc. All Rights Reserved. Just go to the ResolutionCenter and let us know. Your item didn't match the listing, or it arrived faulty or damaged. What does the eBay Money Back Guarantee cover? If you havent received an item, we usually refund your money immediately via PayPal. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. In most cases this is true. What if the seller doesn't offer returns? Before you can send an item back to the seller, youneed to start a return. (2) One does not activate this seller protection by calling customer service. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" And dont waste time taking packaging pictures The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. It is in the return interface, as the seller reports a buyer for being a bad buyer. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). You dont need a special printer or self-adhesive labels when printing return shipping labels. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. You can always report the buyer later for misusing the MBG. eBay Business Equipment Purchase Protection. How to use your eBay earnings to purchase shipping labels. Select your reason for closing the return from the dropdown, and add details if you want to. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. My second reason for taking photographs of the items I ship? If you lash back at them rudely, it will be much harder to work together to resolve the dispute. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Select the percent you want to deduct from the refund amount. So what happens if your eBay item is not as described? Taking photographs will protect you in the event eBay buyer damaged item and wants refund. I gave alot of money for an item from ebay to a seller. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. 3. eBay will review your case and get back to you within 48 hours. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. See how to check the status of your return. Ready to start making a good side income from flipping? You know its interesting that the post I read before yours says Read the complete details about the eBay Money Back Guarantee. If your item hasnt arrived, or isnt as described,let the seller know. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. After all, I paid for the insurance right? eBay will always side with the buyer of a damaged item. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Ninety percent of people will just not think to call them and fight it. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Carefully check the returned item before issuing a refund. Is there anything you can do? View cart for details. Another sale previously had the buyer claim an item was defective when I know it was not. This is something I have saved as a document and I just copy and paste it into all of my listings. Often, they will review the messages and realize the buyer did not read the listing. In some cases, we may automatically accept a return request on your behalf. Returns cannot be closed at the request of a seller. Their listing states they do not accept returns. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Help for buyers and sellers. Most sellers refund as soon as they get the item back. - edited Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Whenever an item that I ship is damaged, I put in a claim with the carrier. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Offering a return of an item is always my last resort and honestly it is very rare. Shipping has definitely been delayed with everything going on. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. No. You can even notate it in your description when you list anything that might be wrong with the item. Sellers accept the majority of the risk when choosing to sell here. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. eBay Business Equipment Purchase Protection. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. Having an accurate listing description is so important, especially if you are selling used items like I am. Being faced with a return request can be very intimidating. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. I have learned that none of my items are shipped without insurance. How long should I give a seller to fix the problem before I contact eBay? Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. The seller covers the cost of the return. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Youll hear from us within 48 hours. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. 01-08-2020 If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. You accept returns in your policy, and the buyer changed their mind about a purchase. eBay Money Back Guarantee policy, Welcome to the Selling board! When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. If your item hasnt arrived, or isnt as described,let the seller know. Not to do partial returns If, after a few days, youre not happy with the sellers resolution, were here to help. What if an eBay buyer damaged an item and wants a refund? You can still close it if things are resolved. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. Whether you need to accept the return depends on their reason for opening the return. 2. Ebay sides with buyers in not as described claims. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. I find too many fun toys for my family (or myself), and just love the whole process. If youre a reseller in 2023, you can find deals on items in many places. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Within our return policy, we state that return shipping is paid by the buyer. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Let the seller know how they can help resolve the problem. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. I cant make the buyer read it! eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. In this case, I just try to do damage control. Check out our FREE intro Workshop! You can go to the Resolution Center and contact the seller. That does not mean that you will automatically have to accept a return and refund their money if you get a request. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Required fields are marked *. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. Something went wrong.

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