Kay Jewelers Customer Satisfaction Survey Sweeps Well, every Kay policy should be the same. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. If your finger is a different size, we can adjust the ring. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. This is a great jewelry store to get anything my wife wants. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. Sunday: 10 AM 9 PM ET. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I was they would call me by end of the day to let me know, off they did not calll. I put my ring in bleach and ruined it. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. Top 496 Kay Jewelers Reviews - ConsumerAffairs I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. I called her desperate to find a band for my wife that was getting discontinued. Totally understandable. It can help you save $200 OFF on your orders. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. The package was never opened by anyone and came back only a couple days after being shipped. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. Can I have someone other than me pick up my order? Kay Jewelers Reviews - 29 Reviews of Kay.com | Sitejabber You should not buy your engagement ring from this jeweler. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! Top of the Page, What colored gemstones are considered precious? Kay Jewelers Credit FAQs Click here to get notifications about new complaints of Kay Jewelers. From guiding you to the perfect engagement ring to handling a purchase-related question. How do you tell someone this? Top of the Page, What is your policy regarding the gold supply chain? I took my jewelry in for inspection and found that the ring was broke. Really on a Sunday? Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! Since then I've heard nothing from them. Text (855) 221 - 6255. How long do I have to pick up my merchandise? In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. Get questions answered and resume your conversations easily! Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. Get questions answered and resume your conversations easily! Kay Jewelers Credit Card Customer Service Number Top of the Page, Will I have to pay shipping charges if I request in-store pick up? We will repair or replace your mounting without charge if any defects are found during this period. Compare Coupons patiently and you may be able to get a 10% OFF. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. All Rights Reserved. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. What are you looking for? Be the first one to find this review helpful. Very disappointed with kay. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Kay Jewelers Review | Diamond Expert Is this your company? I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. You'll have great cow workers and flexible schedule Sign in to add more and ensure your Favorites will be available on all your devices. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. Top of the Page. The best part is that she did this on one of the busiest weekends for Kay Jewelers! You all are Rock StarsSheena. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Enter Street Address, City, State or Zip Code. Kay Jewelers Review | Superior Quality and Stunning Beauty Please see our return/exchange policy Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. 375 Ghent Road, Akron, Ohio 44333, United States. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. Guess what - NO REFUND! The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. All of our rings are sized to what has been determined is an average finger size. } Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Do you offer any warranties on your merchandise? Phone Number: 1 (800) 527-8029. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. It can help you save $200 OFF on your orders. Desired outcome: They treat their people like trash!!! Customer Service Number: 1-800-527-8029. You may trade in your diamond for another diamond at least double the trade-in value. and they even asked Brown, who said she bought the extended service . Will I have to pay shipping charges if I request in-store pick up? Or you may exchange it within 90 days of purchase at any Kay Jewelers. (Engraving is not available on Kayoutlet.com.). Claim it and get a lot of features. Kay Jewelers needs to revise their gift return policy. - did not follow up. Certain metals such as tungsten and titanium cannot be sized. Brides Say Their Engagement Rings Were Lost Or Ruined By Kay Jewelers 23.8 miles away from Kay Jewelers. December 2021 my husband purchase 3 tennis bracelets for Christmas. It came out because the JEWELRY IS NOT A GOOD QUALITY! Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. Also apply for our NEW Concierge position for the holiday season. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. You will be required to sign for your merchandise when you arrive to pick it up. Claim it and get a lot of features. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. The store is refusing to do that as well. ForLocations, The World's Best For Customer Service Info. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. Found great customer service from Dustin and Xochitl and got a great deal. Kay offers customers credit options to help them finance their purchases. Let us know in the comment section below! Kay Jewelers customer service. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. Overview. we only owed $185.00 now it's almost 1200.00. Service 10. On May 27, 2022 Picked up ring from Kay. Advisory Board for Business Development - LinkedIn purchases from Amazon.com. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. It can take up to ten days for this service. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! Monday to Friday: 7 AM 1 AM ET. This is the worst company to order Jewelry through. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. How long will it take for my order to arrive? I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. Top of the Page, When will my credit card be charged for my in-store pick up? Whenever I purchase jewelry I always go to Kay Jewelers. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. Customer Service: 1-800-229-0364. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. E-mail us at Kay credit customer service or call 1-800-877-3616. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. I returned the earrings to the store on 2/26. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! Kay Jewelers was founded in August 14, 1910. That's a great deal. Unfortunately, there are quite a few good reviews about the company's support service. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. A company you know and trust. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. Both gifts from my husband were purchased at this store and I had the receipt. Initial Kay Jewelers complaints should be directed to their team directly. Repair by an Expert. Repair paid for and diamond replaced. We let the people know we were just taking a look around, we were not looking for anything specific. I asked to return them and Share your photos and videos with others to prove the truth of your words. Monday to Friday: 7 AM 1 AM ET. The Customer Service At Kay Jewelers; The Final Word; The History of Kay Jewelers. Posted Meghirdetve tbb mint 30 napja. If you need your order sooner, they offer expedited shipping options. Both gifts from my husband were purchased at this store and I had the receipt. Join Our Email List and Receive a Special Offer! It looks like your microphone is disabled. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Unless I can find my repair slip, they will not replace it. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. Copyright 2022 Consumers Unified LLC. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. The Untold Truth Of Kay Jewelers - TheList.com Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. How to write a complaint about Kay Jewelers? Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). As a long time customer, I feel like I have been rob. I am beyond frustrated with the service department at Kay Jewelers. Clear Filters. Ring sizing service will take up to three additional business days. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. 2. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. To my surprise she worked it out so that I got a beautiful NEW RING. Extended Service Plan - Kay .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { This review was chosen algorithmically as the most valued customer feedback. As an Amazon Associate, we may earn commissions from qualifying Wife wore the earrings once in January. monetization. We encountered an issue signing you up. Most orders will arrive within 3-5 business days. In our experience with Kay, we have had several frustrating experiences. Thank you Catherine for going out of your way to replace my exact match ring. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. The eligible items for the discount range a lot. Kay Jewelers Reviews: Is Kay Jewelers Legit? - Jewelers Go ahead. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. Solitaire Engagement Rings | Kay Kay Jewelers Phone, Email, Address, Customer Service Contacts The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . Thank you Connie so much. Also got a gem of a gift for Mom. She lives out of state so I ordered online in her name and shipped it to her. Vous avez un problme similaire? Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. I love my Leo diamonds. A worker name Susan immediately was pressuring my boyfriend to buy right away. Please see our return/exchange policy. 8:30am - 10:00pm; When will my credit card be charged for my in-store pick up? Submit a complaint and get your issue resolved. Don't worry, the conditions for using this coupon are very broad. It looks like your microphone is disabled. We value your privacy. If you continue Read More. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, I customized a wedding band for my fianc and it was a mess. Even though it didn't ship yet I was told they cannot change the city state and zip code. Either another chain or another piece of jewelry or refund. "Kay jewelers online service is hot garbage, worst trash ever. They are professional liars for MONEY! How will I know when my order is ready for pick up at my Kay Jewelers store? Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. I called the store to check if my ring arrived and they told it did. I came by with my boyfriend to just look around. Google+. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . What is the customer service policy at kay.com? What colored gemstones are considered precious? Credit options: These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Associate then call the manager and was able to find when I was about to leave the store. The business is located in Newburgh, New York, United States. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) I was told it could take up to 72 hours to hear back from a supervisor. KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails A jewelry expert can help you find your dream jewelry. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. KAY Jewelers Credit Card - Home - C.comenity.net For a price quote on specific engraving requests, please visit your local KAY Outlet store. The sale associated was so patient and polite and very helpful. The Vice President, Bethany Spain will make up false information not to give a refund. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. Let me trade up without spending $450 first. (Exchanges cannot be made at kay.com). What is the difference between natural and lab-created stones? Customer Support Phone Number: 1-800-527-8029. There can be some limitations, so pay attention. She returned my call within an hour. They are really refusing to give me My money back. Shortcut: Press 1, then press 1, the press 0 twice. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Learn more Desired outcome: November.25.22 5:20pm. You have added the max number of Favorites. 50% Off Kay Jewelers Coupon, Promo Codes - Feb. 2023 - Giving Assistant Please DO NOT SHOP AT KAY'S. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. He decided he was gonna get it appraised and wanted to wear it because it was so special. (Engraving is not available on Kay.com.). She was very nasty with me and at first refused to listen to the entire situation. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. We received a bill charging us all of the incurred interest. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. Recently my boyfriend lost his mother and inherited her belongings. That didnt help me at all. Need Assistance? Contact our Customer Care Team Today. | Kay If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. I just want to trade it in for something else. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. Please advise if there is anything that can be done to accommodate this inconvenience. An expert can help you narrow down options and find the perfect jewelry. 10 days later I have nothing. color: #515666; I bought 2 rings from kay. Unfortunately it was too small, so he took it to Kay's. This company is HIGHLY UNPROFESSIONAL. The eligible items for the discount range a lot. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. You are going to save $50 OFF with it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They use them, abuse them and then let them go!!!! This company is a SCAM with jewelry. The whole experience has been awful, do not shop at Kay! Always trust Kay Jewelers. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Read full review of Kay Jewelers and 2 comments. Solitaire engagement rings are the perfect representation of your love and commitment. Customer Service - Kay Positive and energetic Store Manager with drive to meet and exceed goals set by company. What do I need to bring with me to the store to pick up my order? Kay Jewelers: My son order a ring for I and my sons gf why was it At Kay.com, they strive to provide the best customer service possible. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . In addition they replaced the setting for the other earring for no". PAY RATE: 620,000 - 840,000 HUF/monthly. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Desired outcome: the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. Rubies, sapphires and emeralds are precious gemstones. I have never bought any real gold that would break the way these pieces continue to break. Shipping has always been top notch and quality too. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card Buy now! Click here to get notifications about new complaints of Kay Jewelers. Horrible material and so over priced. It should NOT be this hard to get my money back. If I want to mail a payment , what address should I send it to? The opportunity to save $25 OFF is not common.

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